Knowledge Base

Equipment Knowledge Base

Information about all possible equipment for gas stations. Learn about fuel dispensers, POS systems, tank monitoring, STPs, and card processing—with comparisons and recommendations based on field experience.

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Equipment Categories

⛽

Fuel Dispensers

Fuel dispensers and integrated fueling solutions

💳

POS Systems

Point of sale systems and payment processing

📊

Tank Monitoring

Tank monitoring, leak detection, and release detection systems

🔧

STPs

Submersible turbine pumps and tank hydraulics

💳

Card Processing

Card readers, payment terminals, and processing equipment

Equipment Directory

Gilbarco Encore 700S

GilbarcoEncore 700S

Gilbarco Encore 700S fuel dispenser with integrated payment processing and modern display

★4

Specifications

Hoses: 4 (dual-sided)
Voltage: 120VAC
Display: Color LCD
Payment: Integrated card reader
VR Compatible: Yes (VR2)

Compatibility

• Passport POS
• Most card processors
• Standard fuel systems
• VR2 vapor recovery

Software

Encore software updates via Passport POS, Insite360 cloud platform

Common Issues

• Display fades in sun (ballast issues)
• Card reader mag stripe fails
• Hose retractor problems
• Payment communication errors

Service Procedures

• Calibration every year
• Display ballast replacement
• Card reader cleaning
• Hose retractor maintenance

Field Notes

Reliable, well-supported, parts readily available. Good for high-volume stations. Can be complex to service. Encore 500: display often fades due to ballast issues. Rated by field technicians who use these systems. Not by managers who've never seen a gas station.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Gilbarco Gilbarco Encore 700S documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Gilbarco Documentation →

Alternatives

• Wayne Helix (similar class)
• Bennett Pacific (budget alternative)

View Gilbarco →Ask a Tech about this →

Gilbarco Encore 500

GilbarcoEncore 500

Gilbarco Encore 500 fuel dispenser, popular model with reliable performance

★4

Specifications

Hoses: 2-4 (configurable)
Voltage: 120VAC
Display: LCD (prone to fading)
Payment: Integrated card reader
VR Compatible: Yes

Compatibility

• Passport POS
• Most card processors
• Standard fuel systems

Software

Encore software updates via Passport POS

Common Issues

• Display fades in sun (ballast issues)
• Card reader problems
• Hose retractor issues

Service Procedures

• Replace display ballast
• Card reader maintenance
• Annual calibration

Field Notes

Encore 500: display often fades due to ballast issues. Common problem, known fix. Otherwise reliable.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Gilbarco Gilbarco Encore 500 documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Gilbarco Documentation →

Alternatives

• Encore 700S (upgrade)
• Wayne Ovation (similar)

View Gilbarco →Ask a Tech about this →

Wayne Helix

WayneHelix

Wayne Helix series fuel dispenser, current model from Wayne

★3

Specifications

Hoses: 2-4 (configurable)
Voltage: 120VAC
Display: Color LCD
Payment: Integrated card reader
VR Compatible: Yes

Compatibility

• Wayne Nucleus POS
• Most card processors
• Standard fuel systems

Software

Wayne Nucleus POS software

Common Issues

• Card reader issues (known problem)
• Payment communication errors
• Display problems

Service Procedures

• Card reader troubleshooting
• Payment system diagnostics
• Annual calibration

Field Notes

Wayne Helix is current model. Wayne dispensers known for certain card reader issues. Card reader problems can be frustrating. This system exists because someone in the field needed it. The knowledge lives in the technician's head.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Wayne Wayne Helix documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Wayne Documentation →

Alternatives

• Gilbarco Encore (similar class)
• Bennett Pacific (budget alternative)

View Wayne →Ask a Tech about this →

Wayne Ovation

WayneOvation

Wayne Ovation fuel dispenser, legacy model still common in field

★3

Specifications

Hoses: 2-4 (configurable)
Voltage: 120VAC
Display: LCD
Payment: Integrated card reader
VR Compatible: Yes

Compatibility

• Wayne Nucleus POS
• Legacy POS systems
• Standard fuel systems

Software

Wayne Nucleus POS (legacy support)

Common Issues

• Card reader issues
• Legacy system compatibility
• Parts availability

Service Procedures

• Card reader maintenance
• Legacy system support
• Calibration

Field Notes

Ovation is legacy but still common. Card reader issues persist. Parts availability may be limited.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Wayne Wayne Ovation documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Wayne Documentation →

Alternatives

• Wayne Helix (upgrade)
• Bennett Pacific (alternative)

View Wayne →Ask a Tech about this →

Wayne Vista

WayneVista

Wayne Vista fuel dispenser, legacy model

★2

Specifications

Hoses: 2-4 (configurable)
Voltage: 120VAC
Display: LCD
Status: Legacy

Compatibility

• Legacy POS systems
• Standard fuel systems

Software

Legacy software

Common Issues

• Legacy system
• Parts availability limited
• Card reader issues

Service Procedures

• Legacy support
• Parts sourcing

Field Notes

Legacy model. Parts availability limited. Consider upgrade to Helix or replacement.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Wayne Wayne Vista documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Wayne Documentation →

Alternatives

• Wayne Helix (upgrade)
• Bennett Pacific (replacement)

View Wayne →Ask a Tech about this →

Bennett Pacific

BennettPacific

Bennett Pacific fuel dispenser, budget-friendly alternative

★4

Specifications

Hoses: 2-4 (configurable)
Voltage: 120VAC
Display: LCD
Payment: Integrated card reader
Focus: Simplicity

Compatibility

• Bennett POS
• Most card processors
• Standard fuel systems

Software

Bennett POS software

Common Issues

• Simpler system, fewer issues
• Limited features compared to premium models

Service Procedures

• Standard maintenance
• Annual calibration

Field Notes

Bennett Pacific is an alternative to Wayne Ovation for smaller budgets. Independently owned. Focus on simplicity. Good for smaller stations. One dispatcher. P1. P2. P3. Email. Phone. Makes sense.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Bennett Bennett Pacific documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Bennett Documentation →

Alternatives

• Wayne Ovation (similar class)
• Gilbarco Encore (premium alternative)

View Bennett →Ask a Tech about this →

Bennett Horizon

BennettHorizon

Bennett Horizon series fuel dispenser

★4

Specifications

Hoses: 2-4 (configurable)
Voltage: 120VAC
Display: LCD
Payment: Integrated card reader

Compatibility

• Bennett POS
• Standard fuel systems

Software

Bennett POS software

Common Issues

• Standard maintenance issues

Service Procedures

• Standard maintenance
• Calibration

Field Notes

Bennett Horizon series. Good for smaller stations. Independently owned manufacturer.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Bennett Bennett Horizon documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Bennett Documentation →

Alternatives

• Bennett Pacific (similar)
• Wayne Ovation (alternative)

View Bennett →Ask a Tech about this →

Gasboy Atlas

GasboyAtlas

Gasboy Atlas commercial fleet fuel dispenser

★4

Specifications

Type: Fleet/commercial
Hoses: 1-2 typical
Voltage: 120VAC
Focus: Fleet management

Compatibility

• Fleet Head Office software
• Fleet card readers
• Commercial systems

Software

Fleet Head Office software

Common Issues

• Fleet-specific issues
• Card reader problems

Service Procedures

• Fleet system maintenance
• Card reader service

Field Notes

Commercial/fleet focused. Different from retail Gilbarco dispensers. Atlas dispensers for fleet applications. Good for private fleet fueling.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Gasboy Gasboy Atlas documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Gasboy Documentation →

Alternatives

• Syntech/FuelMaster (similar application)
• OPW Fuel Management (alternative)

View Gasboy →Ask a Tech about this →

Veeder-Root TLS-450PLUS

Veeder-RootTLS-450PLUS

Veeder-Root TLS-450PLUS tank monitoring system, latest generation

★5

Specifications

Tanks: Up to 16 tanks
Probes: MAG Probes
Communication: Ethernet, modem, cellular
Features: Leak detection, inventory, compliance

Compatibility

• MAG Probes
• Insite360 cloud
• Most tank systems

Software

TLS software, Insite360 cloud integration

Common Issues

• Probe calibration drift
• Communication issues
• Sensor failures

Service Procedures

• Annual calibration
• Probe maintenance
• Communication testing
• Software updates

Field Notes

Industry standard for tank monitoring. TLS-450PLUS is latest generation. Reliable when properly maintained. Good technical support and documentation. This system exists because someone in the field needed it. The knowledge lives in the technician's head.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Veeder-Root Veeder-Root TLS-450PLUS documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Veeder-Root Documentation →

Alternatives

• TLS-450 (previous generation)
• Franklin TS-550 Evo (alternative)
• OPW SiteSentinel (alternative)

View Veeder-Root →Ask a Tech about this →

Veeder-Root TLS-450

Veeder-RootTLS-450

Veeder-Root TLS-450 tank monitoring system, previous generation

★5

Specifications

Tanks: Up to 16 tanks
Probes: MAG Probes
Communication: Modem, cellular
Features: Leak detection, inventory, compliance

Compatibility

• MAG Probes
• Most tank systems

Software

TLS software

Common Issues

• Probe calibration drift
• Communication issues
• Legacy system

Service Procedures

• Annual calibration
• Probe maintenance
• Communication testing

Field Notes

Previous generation TLS. Still reliable and common in field. Consider upgrade to TLS-450PLUS for cloud features.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Veeder-Root Veeder-Root TLS-450 documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Veeder-Root Documentation →

Alternatives

• TLS-450PLUS (upgrade)
• TLS-350 (older)
• Franklin TS-550 Evo (alternative)

View Veeder-Root →Ask a Tech about this →

Veeder-Root TLS-350

Veeder-RootTLS-350

Veeder-Root TLS-350 tank monitoring system, older but reliable model

★4

Specifications

Tanks: Up to 8 tanks
Probes: MAG Probes
Communication: Modem
Status: Legacy but reliable

Compatibility

• MAG Probes
• Legacy tank systems

Software

Legacy TLS software

Common Issues

• Legacy system
• Limited features
• Communication limitations

Service Procedures

• Annual calibration
• Probe maintenance

Field Notes

Older TLS model. Still reliable but limited features. Consider upgrade for modern capabilities.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Veeder-Root Veeder-Root TLS-350 documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Veeder-Root Documentation →

Alternatives

• TLS-450PLUS (upgrade)
• TLS-450 (upgrade)
• Franklin TS-550 Evo (alternative)

View Veeder-Root →Ask a Tech about this →

OPW SiteSentinel Integra

OPWSiteSentinel Integra

OPW SiteSentinel Integra tank monitoring system

★4

Specifications

Tanks: Multiple tanks
Probes: OPW probes
Communication: Ethernet, modem
Features: Leak detection, inventory

Compatibility

• OPW probes
• OPW fuel management systems

Software

SiteSentinel software

Common Issues

• Probe issues
• Communication problems

Service Procedures

• Probe maintenance
• Calibration
• Communication testing

Field Notes

OPW's fuel management division. SiteSentinel is alternative to TLS systems. Good for specific applications.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For OPW OPW SiteSentinel Integra documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

OPW Documentation →

Alternatives

• Veeder-Root TLS (industry standard)
• Franklin TS-550 Evo (alternative)

View OPW →Ask a Tech about this →

Franklin TS-550 Evo

Franklin FuelingTS-550 Evo

Franklin TS-550 Evo tank monitoring system, competitive alternative to TLS

★4

Specifications

Tanks: Multiple tanks
Probes: Franklin probes
Communication: Ethernet, modem, cellular
Features: Leak detection, inventory, compliance

Compatibility

• Franklin probes
• FE Petro systems
• Most tank systems

Software

TS-550 Evo software

Common Issues

• Probe calibration
• Communication issues

Service Procedures

• Annual calibration
• Probe maintenance
• Communication testing

Field Notes

Good alternative to Veeder-Root. TS-550 Evo is competitive with TLS systems. FE Petro mag drives are reliable. Independent manufacturer. One dispatcher. P1. P2. P3. Email. Phone. Makes sense.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Franklin Fueling Franklin TS-550 Evo documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Franklin Fueling Documentation →

Alternatives

• Veeder-Root TLS (industry standard)
• OPW SiteSentinel (alternative)

View Franklin Fueling →Ask a Tech about this →

Gilbarco Passport POS

GilbarcoPassport

Gilbarco Passport point of sale system for fuel stations

★4

Specifications

Type: Integrated POS
Payment: Card processing passthrough
Integration: Encore dispensers
Features: Inventory, reporting, cloud integration

Compatibility

• Encore dispensers
• Most card processors
• Insite360 cloud

Software

Passport POS software, Insite360 cloud platform

Common Issues

• Software updates
• Payment communication
• Integration issues

Service Procedures

• Software updates via support contract
• Payment system diagnostics
• Integration troubleshooting

Field Notes

Well-integrated with Encore dispensers. Good support network. Software updates via support contract. Can be complex.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Gilbarco Gilbarco Passport POS documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Gilbarco Documentation →

Alternatives

• Wayne Nucleus (Wayne alternative)
• Verifone Ruby/Topaz (legacy)

View Gilbarco →Ask a Tech about this →

Verifone Ruby CI

VerifoneRuby CI

Verifone Ruby CI payment processing system, legacy but common

★3

Specifications

Type: Payment terminal
Status: Legacy
Payment: Card processing

Compatibility

• Legacy dispensers
• Various POS systems

Software

Legacy Verifone software

Common Issues

• Legacy system
• Card reader problems
• Parts availability

Service Procedures

• Legacy support
• Card reader maintenance

Field Notes

Verifone Ruby/Topaz are legacy systems. May have spun off petroleum POS division. Common in older stations. Card reader issues can be problematic. Rated by field technicians who use these systems.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Verifone Verifone Ruby CI documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Verifone Documentation →

Alternatives

• Gilbarco Passport (modern alternative)
• Wayne Nucleus (alternative)

View Verifone →Ask a Tech about this →

Wayne Nucleus POS

WayneNucleus

Wayne Nucleus point of sale system

★3

Specifications

Type: Integrated POS
Payment: Card processing
Integration: Wayne dispensers

Compatibility

• Wayne Helix, Ovation dispensers
• Most card processors

Software

Wayne Nucleus POS software

Common Issues

• Payment communication
• Integration issues

Service Procedures

• Software updates
• Payment diagnostics

Field Notes

Integrated with Wayne dispensers. Card reader issues can be problematic.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Wayne Wayne Nucleus POS documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Wayne Documentation →

Alternatives

• Gilbarco Passport (alternative)
• DFS DX (cloud-based)

View Wayne →Ask a Tech about this →

Red Jacket 4" STP

Red Jacket / Veeder-Root4" STP

Red Jacket 4" submersible turbine pump

★5

Specifications

Size: 4"
Voltage: 120V, 240V, 480V
HP: 1-3 HP typical
Flow: Various GPM

Compatibility

• Veeder-Root controllers
• Standard tank systems

Software

Pump controller software

Common Issues

• Motor burnout
• Bearing failure
• Seal failure

Service Procedures

• Requires STP puller
• Motor replacement
• Bearing maintenance
• Seal replacement

Field Notes

Red Jacket® pumps are an industry standard for reliability and throughput. 4" pumps common for smaller stations. Motor failures are expensive—preventive maintenance is key.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Red Jacket / Veeder-Root Red Jacket 4" STP documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Red Jacket / Veeder-Root Documentation →

Alternatives

• Red Jacket 6" STP (higher flow)
• FE Petro mag drives (Franklin)

View Red Jacket / Veeder-Root →Ask a Tech about this →

Red Jacket 6" STP

Red Jacket / Veeder-Root6" STP

Red Jacket 6" submersible turbine pump for high-flow applications

★5

Specifications

Size: 6"
Voltage: 240V, 480V
HP: 3-5 HP typical
Flow: Higher GPM

Compatibility

• Veeder-Root controllers
• High-flow tank systems

Software

Pump controller software

Common Issues

• Motor burnout
• Bearing failure
• Seal failure

Service Procedures

• Requires STP puller
• Motor replacement
• Bearing maintenance

Field Notes

Red Jacket 6" pumps for high-flow applications. Industry standard for reliability and throughput.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Red Jacket / Veeder-Root Red Jacket 6" STP documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Red Jacket / Veeder-Root Documentation →

Alternatives

• Red Jacket 4" STP (lower flow)
• FE Petro mag drives (Franklin)

View Red Jacket / Veeder-Root →Ask a Tech about this →

Franklin FE Petro Mag Drive

Franklin FuelingFE Petro

Franklin FE Petro mag drive pump system

★4

Specifications

Type: Mag drive pump
Voltage: 120V, 240V
HP: Various
Controller: FE Petro controller

Compatibility

• FE Petro controllers
• Franklin tank systems

Software

FE Petro controller software

Common Issues

• Controller failure
• Pump issues
• Electrical problems

Service Procedures

• Controller diagnostics
• Pump maintenance
• Electrical troubleshooting

Field Notes

FE Petro mag drives are reliable. Good alternative to Red Jacket systems. Independent manufacturer.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Franklin Fueling Franklin FE Petro Mag Drive documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Franklin Fueling Documentation →

Alternatives

• Red Jacket STPs (industry standard)
• Other STP manufacturers

View Franklin Fueling →Ask a Tech about this →

Veeder-Root IQ Controller

Veeder-RootIQ

Veeder-Root IQ pump controller for STP systems

★4

Specifications

Type: Pump controller
Compatibility: Red Jacket STPs
Voltage: 120V, 240V, 480V
Features: Flow control, diagnostics

Compatibility

• Red Jacket STPs
• Veeder-Root systems

Software

IQ controller software

Common Issues

• Controller failure
• Electrical issues
• Sensor problems

Service Procedures

• Controller diagnostics
• Electrical troubleshooting
• Sensor calibration

Field Notes

Veeder-Root IQ controllers for Red Jacket STPs. Reliable when properly maintained.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Veeder-Root Veeder-Root IQ Controller documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Veeder-Root Documentation →

Alternatives

• Franklin IQ controllers
• Other pump controllers

View Veeder-Root →Ask a Tech about this →

Franklin IQ Controller

Franklin FuelingIQ

Franklin IQ pump controller for FE Petro systems

★4

Specifications

Type: Pump controller
Compatibility: FE Petro mag drives
Voltage: 120V, 240V
Features: Flow control, diagnostics

Compatibility

• FE Petro mag drives
• Franklin systems

Software

Franklin IQ controller software

Common Issues

• Controller failure
• Electrical issues

Service Procedures

• Controller diagnostics
• Electrical troubleshooting

Field Notes

Franklin IQ controllers for FE Petro systems. Good alternative to Veeder-Root.

Manufacturer Documentation

Most of the time, manufacturer documentation guides are the best resource for troubleshooting.

For Franklin Fueling Franklin IQ Controller documentation, technical manuals, troubleshooting guides, and parts catalogs, visit:

Franklin Fueling Documentation →

Alternatives

• Veeder-Root IQ controllers
• Other pump controllers

View Franklin Fueling →Ask a Tech about this →

Equipment Comparison

Compare similar equipment side-by-side based on field experience. Ratings reflect real-world performance, reliability, and serviceability.

Comparison tables coming soon. For now, browse individual equipment entries above or Ask a Tech for specific comparisons.

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Equipment Manufacturers

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