Question 1

How do I reset a Gilbarco Encore dispenser?

Accepted Answer

To reset a Gilbarco Encore dispenser, access the diagnostic keypad inside the dispenser door and use the menu to perform a soft reset, or power cycle the unit by turning off the breaker for 30 seconds then restoring power. For communication resets, check the CRIND board and verify the site controller connection. Always ensure proper lockout/tagout procedures before servicing.

Question 2

What causes a Wayne Ovation dispenser to show communication errors?

Accepted Answer

Wayne Ovation communication errors are typically caused by loose RS-485 connections at the junction box, damaged communication cables between dispenser and site controller, incorrect DIP switch settings on the main board, or a failing IFSF module. Check the wiring harness and ensure proper termination resistors are in place at the end of the communication chain.

Question 3

How do I troubleshoot a slow fuel flow at a dispenser?

Accepted Answer

Slow fuel flow can be caused by clogged dispenser filters, restricted tank filters, kinked or collapsed hoses, a failing submersible pump, or vapor recovery issues. Start by checking the dispenser filter (10 micron), then inspect the hanging hardware for kinks. If flow is slow across all dispensers, check tank-side filters and the submersible pump pressure.

Question 4

What qualifications do independent fuel technicians need?

Accepted Answer

Independent fuel technicians typically need EPA 608/609 certifications for refrigerant handling, state-specific UST operator certifications, and manufacturer training (Gilbarco, Wayne, Veeder-Root). Many states require contractor licensing for electrical work. Building relationships with distributors often requires proof of insurance and completion of their training programs.

Question 5

How do I read Veeder-Root TLS console alarms?

Accepted Answer

Access the TLS-350 or TLS-450 console using the front panel buttons. Navigate to System Status > Alarms to view active warnings. Common alarms include tank overfill warnings, leak detection alerts, and probe communication failures. Document the alarm code and timestamp - this data is required for compliance reporting to state environmental agencies.